Hi, I received a message from Elisa, but cannot access it anymore. She gave instructions on how to correctly file. Case #xxxxxxxxx Please have her give me a call.

This is the public user forum.  We are not a conduit to TurboTax Live.  You will have to initiate another call with them.  Even if you cannot reach the same agent, the agent you talk to will be able to see the notes from your previous call and case number.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live