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Not applicable
posted Apr 6, 2020 3:06:56 AM

Hi All, TurboTax is requiring and update for my Premier 2019 program. I can't open the program unless I update it. After I install and run it, the update alway

always fails.   It says it is going to cancel the update, not to worry it will work fine once I open it.

I go to open it and it wants to update again.  

Any tips on how to get out of this cycle?

Thanks,

Michael

0 5 1701
5 Replies
Expert Alumni
Apr 6, 2020 8:39:32 AM

There are a couple of things that you can try to get past the snag,

  • Try closing TurboTax,
  • Compete a  disk cleanup,
  • Restart your computer.  

If this doesn't work try this:

  • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  • If those suggestions didn't help, try going back to your first browser and delete cookies.
  • If you are stuck in updating your state return follow this link:  Stuck In State Loop

If you have no luck, please contact us.

 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

 

We're open daily from 5 AM to 9 PM PT.

 

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Not applicable
Apr 6, 2020 6:02:40 PM

Thank you for your reply Regina

 

I should have been more detailed in my note.  I am using a Mac and my issue is with the app.  I am not using the website to do my taxes.

 

Is there a solution for the app?  Maybe I should delete it and reinstall it?  I do worry about losing what I have done so far, but my guess is that is saved in a different location.

 

Thanks,

 

Michael 

Expert Alumni
Apr 6, 2020 7:22:34 PM

There are some known mac issues. Earlier this week, Error code -36 during TurboTax for Mac installation

This was just updated, "TurboTax needs to check for Updates" loop when attempting to e-file on Mac

 

Do save your .tax file before doing anything! It should be saving automatically but better safe than sorry.

New Member
Feb 8, 2021 10:06:05 AM

I can't update my Turbo Tax for 2019.  It gets stuck downloading the updates.

 

[email address removed]

Intuit Alumni
Feb 8, 2021 10:32:59 AM

Can you try using the link below to do a manual update? Please let us know if this helps:

 

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)