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New Member
posted Oct 15, 2024 5:03:27 AM

Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

I have a important question on my filing

0 4 3184
4 Replies
Level 15
Oct 15, 2024 6:39:02 AM

Level 15
Oct 15, 2024 6:39:54 AM

Level 15
Oct 15, 2024 6:50:11 AM

To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

If you started your tax return in TurboTax Free Edition (Form 1040 with limited credits; roughly 37% of taxpayers qualify), you won't need to clear and start over. You can select Switch to Free Edition instead.

In the Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

Or try the IRS Free File program
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Level 15
Oct 15, 2024 6:51:18 AM

Also it looks like you got upgraded to the LIVE version for a higher price.  

How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353


For help with fees
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3yEYs_US_en_US?uid=lctgt82n


How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312