Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 9, 2020 1:41:11 PM

Having problem saving document. Says that i don't haver permission. I look in file info, and there is no lock on the file.

0 12 4938
12 Replies
Intuit Alumni
Mar 9, 2020 2:55:49 PM

Are you logged in as an administrator on your computer?  If not, this could be the source of the problem.  Maybe you are trying to save to a folder that only has administrator permissions.

 

To remedy this you can access your return from an administrator account or you can change the present account you're in to an administrator account.  Refer to the section titled, "Change a local user account to an administrator account"," in the following link:  https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Returning Member
Mar 10, 2020 3:56:48 PM

I'm having the same issue on my Mac computer.  Is there a fix?  

Intuit Alumni
Mar 10, 2020 6:32:06 PM
Level 3
Jul 15, 2020 12:50:22 PM

It appears that TurboTax fails to request "full disk access." You have to go into System Preferences / Security & Privacy and give TurboTax full disk access. I don't know why it's allowed to initially create the file but then never update it, but that aspect is probably an Apple issue.

New Member
Feb 14, 2021 9:46:04 AM

I am having the same issues. What I have been doing is saving a duplicate, closing the first one, and then replacing the original. Has worked ok so far until I get to e-filing. I can't seem to do that at this point, so I haven't been able to e-file yet. Assistance with this would be greatly appreciated! Not liking this error at all. I have never had this issue with prior turbo tax products.

New Member
Feb 14, 2021 9:56:38 AM

Never mind.  What Stokestack suggested worked.  Thanks!

New Member
Mar 2, 2023 5:29:55 PM

Having issues saving files on Mac.  I checked all the permissions and they look good. 

Intuit Alumni
Mar 3, 2023 10:46:27 AM

You are commenting on an older thread that may have outdated information.  Also, we will need additional information to assist you further.  Are you getting any error messages or does it just not save the file?

 

@rj53 

Level 1
Mar 25, 2023 12:15:31 PM

Had the same issue. Did what stokestack recommended and it’s fine now. 

New Member
Apr 17, 2023 10:10:30 PM

Can someone help as this is truly the last minute? I've followed the instructions in regards to the error message as the OP, but after open up security and privacy, I don't know how what to do next? I don't see an icon for Turbo Tax. 

Intuit Alumni
Apr 18, 2023 8:41:04 AM

If you are unable to provide the permissions, please click here to contact us by phone so we can look into this. @stoico 

Level 1
Jan 19, 2024 10:32:46 AM

Thank you for being the only one with the actual solution.