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New Member
posted Oct 15, 2021 3:20:58 AM

Got e-filling rejected email, but in TurboTax software the "Check E-file status" says "Accepted"

I just e-filed my federal 2020 tax via TurboTax.  Subsequently, I got an email saying that the e-file failed with this message:

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

 

But, when I went back to TurboTax and clicked on the "Check E-file Status", it says Accepted and that I am done.

 

So, how do I know for certain that my tax return was filed and accepted?

 

Thanks

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3 Replies
Level 15
Oct 15, 2021 6:07:54 AM

Please contact support via phone for assistance with this; contact details can be found here

New Member
Oct 15, 2021 7:00:44 AM

I, too, received that message after filing last night and have tried 2 more times since and same email. I've checked the AGI in both last year's system and last year's return and it is correct. Is TT having issues with their system today? 

Level 15
Oct 15, 2021 8:38:06 AM

Once a return is filed successfully then any subsequent filings will be rejected so that is why is shows accepted in the program but you keep getting rejections for the duplicate filings.