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Level 2
posted Feb 18, 2024 10:57:32 AM

E*Trade from Morgan Stanley import not working

I never got the Etrade import to work last year, and this year it is happening again.

When trying to use the E*Trade from Morgan Stanley, after entering in my valid username and password, I get the message "sign-on invalid".

1 4 645
4 Replies
Expert Alumni
Feb 18, 2024 2:36:02 PM

See the following TurboTax Help articles for potential fixes:

Level 1
Feb 20, 2024 10:46:02 AM

Me too have the same issue. Is anyone else facing the issue? Is there any workaround to resolve this error? 

Note : None of the above posts are working.

Level 1
Feb 21, 2024 5:10:45 PM

I am still facing the problem. How to fix it? 

Expert Alumni
Feb 23, 2024 11:42:23 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service