Used two different networks. Reloaded numerous times. Used IE. Attempted other suggestions. Hours of spinning dots. With the number of people complaining of this I would think there would be a defined solution. Eight plus years of using TT on this computer, never a problem like this. The previous years stored on here come up fine.
Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.
Please see below for information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Please see below for information on how to delete your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you would like to contact customer support for additional assistance please see below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I have the same problem. Ridiculous. Will be looking for a different software.
cleared cache and cookies, failed to solve the problem.
If you are having problems with the program or glitches, please try clearing your cookies and cache.
How to clear your cache.
How to delete cookies.
If this does not work, I recommend trying another browser and checking your internet connection, to ensure you are hardwired.
If you need additional assistance you can contact an agent.