Could not log in, forgot password. Eventually I "defaulted" to a page requesting date of birth and social security number. Is this a legitimate Turbo Tax request/page?

662

Level 15

Nov 2, 2019 8:35:56 AM

Yes, that would be a legitimate request from TurboTax if you cannot recover your account information.

See this TurboTax support FAQ if you forgot your TurboTax Online User ID or password - https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/01/26157

Level 7

Nov 2, 2019 10:08:57 AM

Turbotax online is Not online at the moment. November 2. The company is in process of adding the new 2019 software and has closed the year 2018. https://turbotax.intuit.com/

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322

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Could not log in, forgot password. Eventually I "defaulted" to a page requesting date of birth and social security number. Is this a legitimate Turbo Tax request/page?