TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.
To access the chat feature:
If you minimize or lose your chat conversation, select Live help to reopen your chat window and continue.
TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.
To access the chat feature:
If you minimize or lose your chat conversation, select Live help to reopen your chat window and continue.
@allumjc wrote:
How do a change the IP PIN in turbo tax?
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button
Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin
Here are two ways to navigate to the section to enter the 6-digit IP PIN:
Or another way:
Hello I just want to let turbo tax know there is error on information being given out. For the state of California both federal and state taxes have been extended to October 16th there is no interest if you have federal taxes due and need to hold off payment until or before that date this misinformation caused me to pay now when I could of used that money for other necessities please verify your information
@Moparfans This post is about TurboTax Live Chat not about CA tax extension.
Hello my name is Jermaine Suggs, I tried to fill my taxes a while back an I realized I didn't complete it I need help an don't know how to get it done , I think I filled them wrong
Should I amend my taxes after I get my tax return. I may or may not have another W-2 coming in. I can’t remember. Federal taxes was already accepted
@Anthonycrocker22 If you already e-filed and the return was accepted, and then another W-2---- or another kind of tax document arrives, you will have to amend. You cannot amend until late in February when the Form 1040X becomes available.
@kayessell This is not live chat. The user forum is like a message board. You need to post a complete and specific question and then wait for a reply.
Hi, I use TurboTax every year but in the past years, I’ve bought the home & business edition because I receive a difficulty of care payment from the state. Can I do that if I buy the deluxe federal & state edition?
thank you
Rebecca
You can enter difficulty of care payments using TurboTax Deluxe.
After you enter your Form W-2 you will select "continue". The next screen you will get is "Let's Check for Uncommon Situations." You can scroll down and select the box "Nontaxable Medicaid waiver payments that qualify as difficulty of care payments".
It will look like this:
Hello I am needing help, I am separated and need to file my taxes, it requires my wife info I don't have it not acces to it
How can I file
Filing Married-Filing-Separately does require your spouse's social security number.
If you have checked your TurboTax account as well as all your prior year tax returns then the only way to file is to enter all of the information about your spouse and nine zeros as their social security number.
Then you do your tax es just as you would otherwise. When you come to the end you will have to print and mail the tax return to the IRS instead of e-filing. That will significantly delay any refund that you may receive. But it will get the return filed.
Are you attempting to initiate a chat with an Expert? This site is the Community where you can post questions and others may answer. If you want to have a one-on-one chat, see the instructions below:
Follow the steps below if you're already using TurboTax Live. Go here if you want to switch to TurboTax Live from a different TurboTax product.
As you prepare your taxes in TurboTax Live, you can quickly connect with one of our credentialed tax experts:
See this TurboTax help article for more information.
As MonikaK1 said: you can select the Live Tax Advice button on the top left of the screen.
There will be an additional charge, but you will be able to
Otherwise, if you have a specific question you can post it to this forum.
Hello, I need to know what's going on I til my 2021 taxes on TurboTax and I do think I follow them right i need something to help me become I so even see where I filled them on TurboTax. Im not use to doing them I had someone do it for me. But when I true to do them I didn't do the application right I guess
@Mrblack1 When did you file your 2021 tax return? Did you e-file it back in 2022? Or did you file it by mail at some later time? What does it say in your account for 2021? Does it say "accepted?" Or does it say something else--like "rejected," "printed," or "ready to mail?" If it does not say accepted, it was not e-filed successfully.
If you realize now that your 2021 return was not e-filed successfully, then you will need to file it by mail. E-filing is permanently closed for past year returns. You will need to print the return, sign and date it in ink, and mail it in. Get it mailed before April 15, 2025 or you will forfeit your refund.
Turbo Deluxe downloaded WA State form today and was able to do taxes
Turbo Tax online was able to do taxes yestetday and submit without WA form. It worked but didnt do WA family credit questionnaire
Both taxes submitted to Fed and WA State but no State forms are printable.
I got an email saying action required for refund advance application. What does that mean? What do I have to do?
I had a withdrawal taken as a fee for taxes that where denied by IRS. And I was on home with y'all yesterday and the employee walked me thru process and requested refund
I received an email stating y'all will not return the payment taken out. When this wasn't the agreement I ask for . It was supposed to be one e-file was approved and it taken from refund only
I need my withdrawal y'all made thru my bank refunded