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New Member
posted Jun 6, 2019 10:54:35 AM

Cant file CA return as one form not ready. Notified that form was ready but program wont update. Now what?

Program says one specific form not yet ready. I then got an Intuit email saying the form was ready and TurboTax would automatically update. Doesn't, and manual update doesn't pull down the form either.

0 10 5102
10 Replies
New Member
Jun 6, 2019 10:54:36 AM

For the CD/download version, you are notified when the program starts that updates are available for installation.  

To manually update, follow these steps:

  • Click Online on the black banner across the top.
  • Click Check for Updates.

Steps to access Schedule CA:

  • Click forms on the upper right.
  • Click Open form on the left (see screenshot for example).
  • Type Schedule CA in the search box.

[Edited 2/20/18|3:40PM]

New Member
Jun 6, 2019 10:54:38 AM

As per original question: "manual update doesn't pull down the form either" so no that suggestion doesn't work.

New Member
Jun 6, 2019 10:54:39 AM

Please provide Form name or number.

New Member
Jun 6, 2019 10:54:41 AM

"California Individual Schedule CA California Adjustments"

New Member
Jun 6, 2019 10:54:42 AM

@wmconey
Please see update.

New Member
Jun 6, 2019 10:54:44 AM

No joy - still  claims to be waiting on that form. No auto update on program start; "Your software is up to date" when manually updating.

New Member
Jun 6, 2019 10:54:45 AM

The best option at this point, since I was able to open the form from this end, is to call (800) 446-8848 to reach a technical person.

New Member
Jun 6, 2019 10:54:47 AM

OK, I'll try that.

Level 1
Jan 28, 2020 9:24:15 PM

Did you ever figure it out? Mine is doing the same. 

Intuit Alumni
Jan 29, 2020 9:23:53 AM

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632