No one in the user forum can resolve a billing issue. If you did not use the "Live" services and did not yet pay or register you can cancel the service.
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
Once paid the ONLINE fees are usually not refundable ... but you can plead your case to TT support directly as there is nothing that can be done thru this public forum.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support for this situation:
https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax