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New Member
posted Jun 1, 2019 9:24:59 AM

Can you please adjust my total price. It is supposed to be $119.99 instead of $199.99. Also this is my first time ever using turbo tax.

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6 Replies
Level 15
Jun 1, 2019 9:25:01 AM

Have you already paid?  If not, don't.

You are in the most expensive of all the TurboTax online products--Live Self-Employed Edition (199.99 for Federal and 44.99 for State).  You are not in regular Self-Employed Edition.  I can tell you more and some options once you state whether you have already paid or not.

New Member
Jun 1, 2019 9:25:04 AM

I have not paid yet. I am just rechecking all my tax info to make sure it is perfect.

New Member
Jun 1, 2019 9:25:06 AM

I have not paid yet. Who is able to adjust the price?

New Member
Jun 1, 2019 9:25:08 AM

I honestly don't need turbo tax live. Can I just be charged the normal price. I did not need any help with filling my taxes. Thank you.

Level 15
Jun 1, 2019 9:25:09 AM

I left the steps in my answer below on how to remove it.   This is mainly a user community forum, not a direct route to TurboTax Support, and no one can adjust anything for you here.    For any billing issues, here's how you can speak to TurboTax Support by phone after they open at 5AM Pacific (8AM Eastern).

FAQ:  What is the TurboTax phone number?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

Level 15
Jun 1, 2019 9:25:10 AM

You appear to be using "Live Self-Employed" which is an upgrade to regular Self-Employed that has on-demand live help from a CPA/EA tax pro during preparation and a final review of your return, which they will sign.    Live Self-Employed is currently 199.99 for a Federal return, and 44.99 for a State return.

And be aware that if you choose to pay any fees out of your Federal refund, there is an additional 39.99 service fee for that payment method (44.99 for California filers).  So you save money by paying with credit/debit card.

Here's more info on TurboTax Live product:

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live


Here's how to remove it if you don't want it.   The way to remove it will depend on how you came to be in it in the first place.   So there are 2 scenarios in the FAQ.


FAQ:   How do I remove TurboTax Live?

https://ttlc.intuit.com/questions/4140092-how-do-i-remove-turbotax-live