You are asking from TT Live, for which you are paying extra. Please contact your Live rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Live help is available M-F during normal business hours.
If this is an AGI issue simply enter a zero for the 2017 AGI to efile the 2018 return.