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Returning Member
posted Apr 2, 2025 6:23:04 PM

Can't Purchase State Filing with credit card

TurboTax says "There is a problem" when I try to pay for state tax filing with credit card? No links or direction. Advice?

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1 Replies
Expert Alumni
Apr 2, 2025 6:33:24 PM

Make sure your address on your return matches that on your credit card.  Enter your name and address as shown on your credit card statement.

 

Also clear your cache and cookies.  ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

 

You can try contacting TurboTax Customer service using this link:Turbo Tax Customer Service.

 

 

Click here for Error: "We are having trouble validating your credit card, please try again"