Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Apr 4, 2024 1:26:00 PM

Blank screen when trying to add missed stock sales

Hi,

I'm getting a blank page when I try to add missed stock sales. I'm using a MacBookPro.

1 4 551
4 Replies
Expert Alumni
Apr 4, 2024 1:29:42 PM

These are caused by a networking disconnect even when using the Desktop Product. 

 

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software. 

 

Level 2
Apr 4, 2024 1:55:47 PM

This didn't solve the problem. I've also rebooted my modem/router, restarted my laptop and software several times. We'd like to finish our taxes. How do we resolve this problem?

 

Level 2
Apr 4, 2024 2:06:05 PM

Prior to resuming work on our taxes today, the software applied updates. Could the updates be buggy?

Expert Alumni
Apr 8, 2024 7:03:06 AM

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service