I'm having the same problem. Completed my taxes, paid my $70 fee and then it took me back to 1 area that needed clarification. Wouldn't let me put a number in to fix it myself so I logged out and logged back in but every time I want to revisit a section an "undefined" message pops up and then makes me log back in again. Has happened at least 20 time. Very frustrating.
After a long time on the phone I ended up doing 3 things. Rebooted my computer, used Firefox instead of Chrome, and cleared my cache and deleted cookies. That did the trick. Note I tried Firefox and cleared the cache before rebooting with no success. So I guess the reboot was necessary for whatever reason. I was just using TurboTax fine yesterday!
Filing Tax Return - Clicked on Continue where you left off and it went to a blank white screen with the word undefined on it.
- Opened different browser (CHROME), logged back in, continued where we left off - Blank screen; undefined error message
- Cleared Cache images and files, cookies and other site data, download history, and browsing history for all time; logged back in using CHROME, continue where we left off - blank screen, undefined error message
- Rebooted Computer, Opened Chrome, logged back in, continued where we left off - blank screen, undefined error message
- Opened a different browser (FIREFOX) logged in, continued where we left off - blank screen undefined error message
- Stayed in Firefox while undefined screen was open, clicked SIGN OUT on bottom left side of screen (TTO) below Intuit account, Signed back in - continued where we left off and IT WORKED!
all morning / giving up for the day. wasted too much time re entering.
I am getting the "UNDEFINED" error when I 'pick up where I left off. I am filing with the Self Employed Turbotax. When I receive this UNDEFINED error, I'm immediately signed out and brought back to the login page. Is there some sort of bug? 🐛🖥I was planning on filing tonight, but obviously, I'm unable to do so. I'm not sure if it's because I've logged in and out so many times, but I was asked to update my password. I'm getting a little nervous about these circumstances and am concerned about my personal information and security. Has anyone found a solution to this?🤔
Same here, it's very frusturating. I'm concerned for the security of this sensitive personal information. I keep getting that same UNDEFINED error message and, after several attempts, I was asked to reset my password. Did that happen to you, too?? I'm not sure who to contact with @turbotax-- ???
It would be best to contact them by following the instructions here.
This worked!!!
Filing Tax Return - Clicked on Continue where you left off and it went to a blank white screen with the word undefined on it.
- Opened different browser (CHROME), logged back in, continued where we left off - Blank screen; undefined error message
- Cleared Cache images and files, cookies and other site data, download history, and browsing history for all time; logged back in using CHROME, continue where we left off - blank screen, undefined error message
- Rebooted Computer, Opened Chrome, logged back in, continued where we left off - blank screen, undefined error message
- Opened a different browser (FIREFOX) logged in, continued where we left off - blank screen undefined error message
- Stayed in Firefox while undefined screen was open, clicked SIGN OUT on bottom left side of screen (TTO) below Intuit account, Signed back in - continued where we left off and IT WORKED!
I tried all of these steps and none of them seem to be working. Anyone else still having this issue for the 2022 filing season? Very frustrating!!
You are commenting on an older thread that may have outdated information. What edition of TurboTax are you using? Are you using Desktop or Online? Please respond back here in the thread and we will be happy to help you further.
Which version of TurboTax are you using?
Hi Michelle,
I keep getting the same undefined error message on both browsers, Chrome and Firefox. Please advise, thanks.
Just to clarify, you are using the online version of Turbo Tax?
@Member2
May I ask what screen are you on when you are receiving this error message?
Can you try the steps provided below to see if that resolves your issue:
If you are still having the same issue after trying the above steps, please respond back here and let us know.
Cx keeps getting an undefined error when she selects that she is a U.S. citizen. Had her clear cookies and cache and reboot the computer, signed out, and back in nothing is working. How can we fix this
Please feel free to contact Customer Support so you can speak with someone who can assist you.