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Level 1
posted Jan 29, 2024 4:47:06 PM

After I installed 2023 Turbotax Premier on my Mac - it says no update at this time and then closes the app

Any ideas of what to do?

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4 Replies
Expert Alumni
Jan 29, 2024 5:03:18 PM

When you first install a TurboTax Desktop product, it's not unusual for it to close thereafter. Click or double-click on the TurboTax icon to see if it starts up again and asks you if you want to start a return or upload a file.

 

If you are still having problems, please see this help article for Mac users and follow the steps.

 

 

Level 1
Jan 29, 2024 5:17:28 PM

After it says there are no updates - the softwares completely closes and does not allow me to even start a new return.

Expert Alumni
Jan 30, 2024 12:12:23 PM

Were you able to solve your issue? 

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

Level 1
Jan 30, 2024 12:19:02 PM

Yes - thanks.

I updated to the latest version of Mac OS Monterey and that solved it