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New Member
posted Jan 28, 2020 11:52:21 PM

Why does it take so long to load “almost done” for about 30 minutes

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5 Replies
Intuit Alumni
Jan 30, 2020 4:53:39 PM

If you are having problems with the program loading slowly or savings your answers, please try clearing your cookies and cache. For instructions please click the following links: Clear Cookies & Clear Cache. If this does not work, I recommend trying another browser and checking your internet connection. 

Level 1
Jan 29, 2021 9:33:03 AM

I cleared cookies and cache in the browser I had up, but that didn't work, so I signed into Turbotax from Safari on my macbook rather than chrome, and was able to pick up where I left off and submit my returns that way! When I got to the end on chrome, I let it load/buffer for over 30 minutes before trying Safari, and eventually ×-ed out after submitting via Safari. 

Intuit Alumni
Jan 29, 2021 10:20:56 AM

We are glad you were able to complete and file your taxes using a different web browser. Other than clearing your cache and deleting cookies, the only other thing that we may have suggested would have been to contact customer support for additional assistance. I have posted a link below for TurboTax customer service if you still need assistance:

 

TurboTax customer service

New Member
Jan 25, 2023 12:53:34 PM

That is not the problem unless it happens when you try to connect to other sites. Its all on their end they probably have a nice

circa 2011 network

New Member
Feb 25, 2024 11:39:36 AM

This doesn't work.  Why are you wasting our time?