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New Member
posted Jun 4, 2019 4:35:28 PM

Paid for MAX but I have foreign mailing address and now unable to file returns.

0 5 1772
5 Replies
New Member
Jun 4, 2019 4:35:29 PM

1. Before clicking on "prepare to send button", go back to your profile and change the mailing address to a US address.
2. Then go back to "file" page and click on "prepare to send"button.
3. Follow the steps until you reach on the page where it says you are ready to file.
4. Now go back to your profile and change the mailing address back to foreign address.
5. Return back to filing page, you should be able to finally e-file.
Found on this thread: https://ttlc.intuit.com/questions/3048418-oops-it-looks-like-we-re-missing-some-of-your-personal-inf...

Returning Member
Mar 4, 2020 12:49:33 PM

THANK YOU SO MUCH FOR THE INFO. After trying for over an hour to submit my e-file with a foreign address, your solution was the only way out.

New Member
Apr 14, 2020 2:30:22 PM

Thank you, we had the same issue and this work around fixed it. Turbo tax needs to find a real solution. It was a headache to figure this out. Thanks

New Member
May 31, 2020 5:42:51 PM

This is the only workaround that has worked - THANK YOU!

Level 3
Feb 18, 2021 5:46:49 PM

Thank you so much! 😀 \(*<>*)/

I posted your link with my post for this similar problem.

Here's my post with your helpful comments--spreading the knowledge. 

This is where I reposted your helpful advice along with a link back to your post. Cheers! \(*<>*)/