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New Member
posted Jan 4, 2022 1:40:25 PM

It’s deductible App not updating to 2022, suggestions?

0 12 1278
12 Replies
Level 15
Jan 4, 2022 2:12:45 PM

There is a tab at the top of the screen after login at ItsDeductible, that selects 2022.

BUT

at least a

 couple days ago, the "

Items

" donation selection was not working properly.

....so, since 2022 has

just

 started, wait a few weeks and try again at the end of the month.

___________________________________________

New Member
Jan 7, 2022 7:46:47 AM

App not updated for 2022 as of 1/7/22. Does year end come as surprise?

Level 15
Jan 7, 2022 8:11:18 AM

Who knows.....but if you really want to push the issue, call Customer Support and complain....none of us in here has a direct line to those folks who should be enabling the needed ItsDeductible software updates.  Perhaps they can light a fire under the responsible software team:

 

What is the TurboTax phone number? (intuit.com)

 

 

New Member
Jan 9, 2022 4:31:59 AM

Glad to see I am not the only one with this problem...

 

I will call today when they open up.

 

 

New Member
Jan 10, 2022 1:54:47 PM

What phone number are you using to urge them to update It's Deductible for 2022. I'd like to weigh in on that update. Thanks!

 

New Member
Jan 16, 2022 10:58:16 AM

I'm having the same problem and now we are halfway through the month.  It's absolutely impossible to reach a human with their awful customer service.  Any other ideas on how we get action with this company that doesn't like to hear from their customers?

New Member
Jan 16, 2022 12:07:38 PM

I agree. It is infuriating. No way to talk to a real person, and the update is late and getting later.

 

Intuit Alumni
Jan 17, 2022 7:21:28 AM

Our engineers are updating Its Deductible. Continue to check back, as we expect the updates to be completed this week.

New Member
Jan 22, 2022 10:51:26 AM

Ok so the week is almost over. I’m pulling together a second donation since 1/1/22 and still nothing but promises for an update. Why is this so elusive?

Level 1
Jan 22, 2022 10:59:05 AM

Thanks Brandi.  I've been using TurboTax and ItsDeductible for years.  As the high price tax software solution (TurboTax), I would expect ItsDeductible would be updated for the start of the year.  I don't recall the timing for last year, but I'm already two donations in for this year and very much like to stay current.  Appreciate if we can get a date when the program is updated.  I've been checking back regularly and nothing yet.  All the best!

Intuit Alumni
Jan 22, 2022 11:02:30 AM

Thank you for your patience.  Our engineers are updating Its Deductible. Please continue to check back, as we expect the updates to be completed this week.

New Member
Jan 25, 2022 9:28:26 AM

Its January 25 and it still doesn't work.  This is so frustrating!