I am getting the same error and would love to see a reply from Intuit tech support
If you are using a Mac Download/CD version, these TurboTax Help articles address problems importing from ItsDeductible:
Error 6 when logging into ItsDeductible
TurboTax Mac connection problem when attempting to import from ItsDeductible
I am having the same problem. I've tried to uninstall and reinstall Turbo Tax, but that did not fix the problem.
The solution to my problem downloading is the following: I am using a VPN service application. I would continue to get Error 6 response while my modern was under the influence of VPN. Once I disabled the VPN, then logged into It's Deductible, download occurred without issue.
I am having the same issue.
I have installed the program on two different Mac computers, neither one works.
I have uninstalled and reinstalled the software. I have no VPN to shut off. And, I have deleted the keychain files in the other post.
None of this works! There is no option to export from ItsDeductible Online that I can see.
Please help me resolve this error.
Please see this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489