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New Member
posted Jan 2, 2022 8:39:16 AM

I am doing taxes for 2021 using Turbotax Deluxe. Also preparing donation for 2022 on Itsdeductible. I can add custom items but there no standard items

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24 Replies
New Member
Jan 2, 2022 9:35:26 AM

I'm also having the same issue for adding 2022 items going directly to Its Deductible. The "browse by category" tool is not appearing in the 2022 version. 

Level 15
Jan 2, 2022 9:56:42 AM

I suspect it will be ready/fixed in the next few weeks.  It's possible they have to regenerate the default lists of values...and perhaps staff had the holiday weekend off.

 

Try again after mid-month.

 

 

Level 15
Jan 2, 2022 11:02:44 AM

I'm also having the same issue for adding 2022 items going directly to Its Deductible. The "browse by category" tool is not appearing in the 2022 version. 

 

I am having no issues entering in the 2022 tab ... try again.

 

Level 15
Jan 2, 2022 11:04:23 AM

The 2022 items section is not working yet ... yes they had the holidays off ... try again later.

New Member
Jan 6, 2022 12:36:32 PM

The question was about items - NOT CASH.  I am having the same issue.

New Member
Jan 8, 2022 6:22:52 AM

I am having the same issue on Jan 8, 2022.  I'll try again later.

Level 3
Jan 8, 2022 6:40:41 AM

I'm having the same issue, itsdeductible isn't showing any data under "browse by category" nor in search results for 2022.  I added my charity, selected items, and get to the screen with the box to search and the area below that for browse by category.  

 

I've tried it in Safari and in Chrome (the same browsers I've used for many years), and Edge (on Mac and Windows machines).  

 

Also, it is 2022 but the note on the page says: "Note: the estimated fair market values shown here are based on resales of these items in 2019."  This makes me wonder if itsdeductible is no longer a supported app by Intuit.

Seems strange that it shows category data for 2021, but nothing for 2022.  I can't image that the suggested categories have to be created for each new year, it's not like they are managed by IRS rules... but maybe it will get corrected soon.

Level 15
Jan 8, 2022 6:51:53 AM

@kaydee 

 

Give Customer Support a Call. 

Maybe if enough people complain, it will light a fire under the software folks, or their managers ?

 

What is the TurboTax phone number? (intuit.com)

Level 1
Jan 8, 2022 10:41:47 AM

I am experiencing the same issue. I recall this happened for a couple of days at the beginning of last year but not for this long - we are already a full week in to 2022. I presume the problem is due to a combination of the new year/holiday disruptions possibly complicated by staffing issues due to workforce fluxes and also Covid, but it sure does make recordkeeping difficult. If anyone has any insight as to what the actual issue is and how long is likely to persist, a bunch of us would be most appreciative. 

Level 2
Jan 9, 2022 11:43:24 AM

I was trying to input a clothing donation I made on 1/6/22 to the YWCA.  item lists not working yet also.  In all the years I've used this app this is a first.  Login area says update will be effective 1/10/22.   Guess I'm too organized.

 

Level 1
Jan 13, 2022 12:07:46 PM

January 13 and it's still not working. Has anyone been able to figure out the problem? This is going on waaay too long.

Level 15
Jan 13, 2022 12:20:18 PM

Regarding the FREE It's Deductible tool for 2022 ...

 

For 2022 "Item" donations, just wait until February....many people have noted that the item selections aren't in there yet.  OF course, if you call Customer support to complain about it...the more people who do so may result in a fire getting lit under the appropriate software managers to get it re-initialized. SO give them a call since they aren't in here monitoring the situation.

 

What is the TurboTax phone number? (intuit.com)

Level 1
Jan 16, 2022 11:56:31 AM

I am having the same problem. Have tried with Chrome and Safari with no luck; no standard items by "search" or by "browse."

Level 15
Jan 16, 2022 12:02:23 PM

@InspectorT It's Deductible is not functional for 2022 yet so please check back at a later time.   You cannot use 2022 donations on a tax return until next year in 2023 so you have plenty of time.

Level 4
Jan 16, 2022 9:48:19 PM


@Critter-3 wrote:

Regarding the FREE It's Deductible tool for 2022 ...

 


Free-ish maybe. It isn't free to import it into TurboTax; that requires paying for one of the TurboTax products which has this feature.

 

Level 15
Jan 17, 2022 4:38:09 AM

@noodad If you want to itemize deductions then you cannot use the Free Edition of TurboTax.   You could never itemize using Free Edition.   The Free Edition has never supported itemizing deductions.   If your income meets the criteria then you can use one of the other free software versions on the IRS Free File site.

Level 15
Jan 17, 2022 4:55:22 AM

There are still eight various software providers who will participate in the Free File program....

 

Use this IRS site for other ways to file for free:

 

https://apps.irs.gov/app/freeFile/

Level 2
Jan 17, 2022 10:19:34 AM

It's really not the point that we cannot use 2022 deductions until tax preparation in 2023.  I rely on It's Deductible to be available for data entry THROUGHOUT the year; it's one of the reasons I use TurboTax.  We're half-way through January and the values for standard items are still not available.  Please fix soonest!

Level 2
Jan 17, 2022 5:31:56 PM

AMMOKIRK:

I'M WITH YOU THERE.  I USE ITS DEDUCTIBLE THROUGHOUT THE ENTIRE YEAR TO KEEP TRACK ON MY DONATIONS AND ALL THE VARIOUS THINGS I GIVE TO THE YWCA AND THE AMVETS.    I'VE USED TURBO TAX AND ITS DEDUCTIBLE FOREVER (THOUGH NEXT YEAR I GUESS I'LL HAVE TO USE THE ONLINE VERSION, SINCE MY MACBOOK PRO WILL NO LONGER UPDATE PAST CATALINA .  IT IS 10 YEARS PLUS OLD AND WILL NO LONGER BE SUPPORTED BY TURBOTAX IN 2023 FOR THE 2022 TAX YEAR).

 

HEY ITS DEDUCTIBLE STAFF:  PUT THE BROWSER IN FOR 2022.

Level 15
Jan 17, 2022 7:27:59 PM

It should be updated and working by the end of this week.

Level 2
Jan 22, 2022 5:56:41 PM

It is the end of the week and the values for Standard Items are not available.

 

I am reconsidering my loyalty to use Turbo Tax each year.  The integration with It's Deductible is a key feature.  If It's Deductible will not be functional until well into each tax year, there's less incentive to use Turbo Tax.  Heads up, Intuit.

Level 1
Jan 24, 2022 7:32:17 AM

Well thanks a lot for some not very useful commentary. I realize I cannot use 2022 deductions until I do my 2022 return in 2023. However, I prefer to enter information as it occurs, not have pile of receipts waiting to be entered whenever Intuit gets around to updating its software.

Returning Member
Jan 29, 2022 12:48:42 PM

too bad things are not working as good as they say they should

it is just a simple database

 

Level 2
Jan 29, 2022 6:29:57 PM

Now end of January.  1/12 of the year.  Values for 2022 standard items still not available. 

 

Earlier promises made by Turbo Tax folks are not being kept.  I will keep this in mind when deciding which tax preparation software to use next year.