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Returning Member
posted Mar 6, 2020 4:17:58 PM

Filing from a foreign country. I have a US CC and got payment to go through but I cant get past the last filing check. It says that I'm missing info like state and zip

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8 Replies
Expert Alumni
Mar 6, 2020 4:34:26 PM

See this TurboTax Help article on filing with a foreign address:

 

Can I e-file with a foreign address?

Returning Member
Mar 6, 2020 4:48:25 PM

Yep, I did all that.  I still can  CC has been paid.  I'm on the final step and I'm getting the following error message, "Oops, it looks like we're missing some of your personal information like state and zip

You can go back to My Info and add that information now"  I have the foreign address  State and postal code values in those fields and still can't get the return to transmit.  Do you know a workaround?

Expert Alumni
Mar 6, 2020 4:56:38 PM

Did you enter "Foreign or US Possession" for State of Residence under "Your Personal Info" and "Foreign country" under "Type of mailing address"?

Returning Member
Mar 6, 2020 5:17:15 PM

Yes, I did.  TurboTax has been paid.  It seems like it's getting tripped up on the final validation check before transmitting.  Do you know of a tech help contact number or site?

Expert Alumni
Mar 6, 2020 5:30:28 PM

Click this link for contact information:  What is the TurboTax phone number?

 

Is there someone in the US whose address you could use?  Once you e-filed you could then mail the IRS a  Form 8822 - Change of Address

Returning Member
Mar 6, 2020 5:37:15 PM

Thanks.  It may come to the 8822.  Do you know if that can be done electronically or to I have to mail it?

Expert Alumni
Mar 6, 2020 5:46:27 PM

You would have to mail it.

Returning Member
Apr 28, 2020 9:42:42 PM

OP did you ever get this issue resolved?  I am also having problems with it...