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Level 1
posted Apr 30, 2020 10:32:46 AM

Charged twice for using turbotax

Why was I charged twice for using TurboTax? TurboTax had already deducted what I owed to file taxes when I was finished filing and when it was deposited.. why?

0 2 730
2 Replies
Expert Alumni
May 4, 2020 10:34:45 AM

You should not have been charged twice. We cannot review your account in this forum or issue refunds. Please contact TurboTax Support.

 

What is the TurboTax phone number

Level 15
May 4, 2020 10:37:59 AM

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.