Why does Turbo Tax incorrectly think the W-2 shows state wage information (Boxes 15-17) for more than one state? It does not. My husband lives and works in NJ.

Your husband lives and works in NJ but if his residency is in another state with you, the resident state gets to tax the income and calculate a credit from the NJ tax liability.

Review the w2 entries and be sure only NJ is showing. You may have something stuck in the program.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the w2 if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

His residency is also in NJ with me.  I live and work in NJ, for a NJ based employer.  We file jointly.  None of this makes any sense.

Please clarify your question.

• What is telling you there is another state?
• Is an additional state listed on his W-2?
• What state is listed as the home state in My Info?

Please contact us again and provide some additional details.

When I tried to do our NJ Return Turbo Tax takes me to a page where it says that there are multiple states referenced in Boxes 15-17 of my husband's W-2.  But there are not.  

NJ is listed as our home state in Info.

In that case I suggest you delete that record. and simply re-enter it. 

If a problem continues, there is something else going on.

To delete the file, click the Delete in that tax record.

You do have the TurboTax Live feature.

When you need help from a tax expert, just select the “Live Help” button, and we'll connect you. 

You can discuss your questions over the phone, via live chat, or via one-way video on your screen.

Thanks.  I have deleted and reentered the W-2 numerous times I have also worked with Live Help to no avail.  They simply can't explain it.  I think this may be my last year with Turbo Tax because there are simply too many unexplained issues when I try to do my NJ State return and the Live Help does nothing but say to delete and reenter.

This is just one of many issues I am having.  It's counting my husband's 1099-R twice and attributing the 2nd to me, reporting that I have done a rollover that I have not.  It insists on asking me all kinds of questions about dividend income even though I have none. It also is providing a business loss carryover of $40k without any explanation.  I haven't been part of a business since 2009.

Did you try all of @AmyC's suggestions?

Did you import your W-2?  If so, try deleting it and then re-entering the information manually.

I did thank you.  I entered it manually.  Multiple times at this point!  It's maddening.

It's difficult to analyze the problem when you can't see the tax return .

It looks like you have TurboTax Live. 

With this feature you can contact a live TurboTax Tax Expert to view your return and answer any questions. 

1. Select the floating Live help button.
2. Select Connect with live help at the top of the chat window.
3. Enter your question or topic area and select Continue.
4. Please see:  How do I connect with a tax expert in TurboTax Live?

Thank you, but I have done that (twice), and theu couldn't help.  Allegedly my issue was being elevated to a manager who was supposed to call me at 9 am this morning.  I am still waiting for that call at 11:48 am!

Instead of deleting and re-entering just the W-2, have you tried deleting or starting over the entire NJ return?

How do I delete my state return in TurboTax Online? (intuit.com)

(Obvious but maybe worth checking) Are you sure that in My Info you answered NO to the question about having income from other states?

Yes I have run through all the questions numerous times to confirm that the answers are correct.  I have redone the State return numerous times as well.  No change.  And no return call from Turbo Tax.

By any chance did your 2022 return include NYS?

New York State?  No, it did not.

Would you send us a "token"? A token is a 7-digit number in our database that points to a "sanitized" version of your return, that is, all the personally identifiable information is masked, so that we in the Community don't have a clue as to who you are.

This would allow us to get past your puzzling symptoms to the heart of the issue.

Online

• Log into your TurboTax Online tax return
• On the left, click on Tax Tools
• Under Tax Tools, click on Tools
• In Tools Center, click on Share my File with Agent
• TurboTax will give you a “token”, a 7-digit number
• Post the token number in this thread
• Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified

Desktop

• Open your return in the desktop product
• Look along the top and click on Online
• Click on Send Tax File to Agent
• TurboTax will give you a “token”, a 7-digit number
• Post the token number in this thread
• Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified

I will do that when I get home, but to be fair, I did that earlier in the week with an Agent and never heard back.  She was supposed to call me the next morning and never did.

you have more than one W-2 attached to your tax return.

@Kgirl58 

So?  All of them are for wages earned in NJ by NJ residents from NJ based employers.

Please post the token you generated from your return in this thread and tag (@) the agent who made the request (if you remember). Responses are monitored for token numbers so an agent can follow up with you.

@Kgirl58 

@Kgirl58 did you get this resolved?  I am running into the same exact issue.

Try deleting and re-inputting your Form W-2 in TurboTax Online:

1. Select Tax Home in the left pane
2. On the Hi, let's keep working on your taxes! screen, select the dropdown on the right side of the Income & Expenses box, then select Start, Continue or Pick up where you left off.  If you see the Wages and income box, select Start
3. Select Edit/Add to the right of Job (W-2) 
4. Select the dropdown to the right of the relevant W-2
5. Select Delete
6. Select Yes on the verification popup
7. Select Add another W-2
8. Enter all of your relevant information from the form

@gt2887 

I've already deleted and manually re-entered the W2 in question.  I have also deleted the State return and started over.

@JohnW152 

If you are still getting an error, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue.  

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

• Then select Tools below Tax Tools.
• A window will pop up which says Tools Center.
• On this screen, select Share my file with Agent.
• You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
• Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:

• Click on Online in the top left menu of TurboTax CD/Download for Windows
• Select 'Send Tax File to Agent'
• Write down or send an image of your token number then place in this issue.
• We can then review your exact scenario for a solution.
• Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution. 

@Kgirl58