I purchased Turbotax Home & Business 2023. I completed preparing federal return. When I click Online ==> Download State, it asks me to pay $45. Turbotax Home & Business is advertised to include one free state return. How do I get the first state download without additional payment?
I haven't downloaded any state.
It doesn't show the first state being free. In the prior years, I was getting the first state free download.
Due to some TurboTax software deficiency, it's not allowing me to download the first state for free. I need a solution for that. While I appreciate your taking time to take screenshot and share via response, it really doesn't help as it's not that straightforward. Otherwise, I wouldn't even post the query.
Thanks.
Did you first try updating the program? Go to Online - Check for Updates. Then close Turbo Tax and reopen it or even reboot your computer. Then try downloading the state again. Maybe it already gave you a different state for the free one. Is there any other states listed on the state tab?
Thanks. It shows that the state of California is downloaded as well as updated. I need California. However, when I go to the tab to move to the state return, it takes me to the intuit website and requires me to pay.
There is no other state downloaded.
It’s downloaded but is it installed? Maybe…..can't install state, state looping
Or you’ll have to call in. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632