I've e-filed my federal return (which was accepted), but can't transmit my state form. The program advises to check for online updates, which I do. There are no updates available. Additional attempts to transmit return result in same responses, an endless loop. I am not using any forms that are unsupported for e-file. How can I solve the problem?
I have the same problem as described by bboy1. Disappointed in TurboTax at this point.
Please check and see if any of the forms within your return are preventing the efile: State Forms Availability
If you are using a desktop version of TurboTax, please force and update to ensure you have the latest Form Updates: Force Manual update for TurboTax Desktop
If you are using an Online Version of TurboTax, please clear cookies and/or try a different browser. This link will provide more details on how to do that: Clear Cookies on Browser
If your State return has been rejected please refer to this article for more details: Return Rejections/Printing and Mailing
Same problem, won't transmit file. Only suggestion I've found was to re-download the State software but that isn't possible by any means I've found. The form holding me back seems to apply to itemized deductions from last year versus this year but the form is very vague and won't let me bypass it. Is there a time limit for waiting for this update? Where is the live person to ask questions of that got me to buy this software in the first place?
This can happen when your state has not finalized forms and cannot accept your e-filed return yet. You can check to see what forms are available when based on what version of TurrboTax you are using by clicking here: https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26227
When the forms have been finalized you will be notified and then can e-file a return.
I have exact same problem 2/21 & 22/2020. My Federal went through after I unchecked state. I came back to state and updated on-line a dozen times over two days to no avail. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.
I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! Time to get Tax Cuts from H&R unfortunately.
You can use the Contact form at the link below to get a phone number for TurboTax Support, or it may schedule a call back.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
I think I may have found the problem:
State forms availability table for TurboTax individual (personal) tax products
Select your situation to locate your 2019 form.
Keep in mind:
Check KarenM response below - Check Forms Availability. It may explain why we are having this same problem. May have to mail the return or wait until one of your forms is available for e-filing.
Its February 22, 2020 and mid tax season. Michigan has all forms produced - It is Turbo Tax poor quality!
My Federal went through after I unchecked state. My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.
I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! Time to get Tax Cuts from H&R unfortunately. I reported Intuit to the Michigan Attorney General’s Office for fraud – took my $25 and no response via customer service.
Does anyone know how to get a hold of a Turbo tax live person and ask them to simply update the Michigan 2019 tax return so I can e-file and get my $25 worth of service?
I find no way to alert the Michigan revenue individual tax department with this complaint so I choose the Attorney General's office. Please forward to Michigan Revenue Division.
My Federal went through after I unchecked state with my Turbo Tax software I purchased for $109.. My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 year IRS Agent and 33 year Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.
I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! I would think this would be a high priority to the State of Michigan in not received tax returns. The AGs Office needs to look into the “scam” of taking my $25 via Master Card and not providing services nor a place to contact Intuit’s Turbo Tax.
Fred
After many walkthroughs... I downloaded Turbo Tax 2019 last November with free state (NY for me). Could not transmit New York State (which requires e-filing). As a last ditch effort I paid for a New York State download ($39.99) - While talking with a technician I asked for a refund and received it as I did get NYS with original purchase. I executed the New York State download and voila.. I was able to transmit return. Seems there must have been a glitch with original download. Hate to see what hoops Intuit will have to jump through to get this workaround working for all there NY customers... may work for other states that experiencing problems as well.
Same here. Could not efile federal and state (IL). Spent over an hour on the phone and found I was able to efile federal by itself. But when I went back to efile state, same response. Transmission failed, update to program required. I've done all the updating, rebooting computer, rebooting router, waiting several days and trying all again that I can do. Nothing works. I've already paid the fee to efile. It is very difficult to find any information that is helpful. I have a downloaded version from Amazon for Mac. Was very frustrating speaking with "specialist" at Turbo Tax. Kept having to repeat, repeat, repeat the issue and what I've done to solve the problem. I've been using Turbo Tax 15 years and I've never had a problem. I've spent hours and hours of wasted time on this issue and need to get it resolved ASAP. Very frustrating experience.
@z74, I'm sorry that your experience with customer care has no met your expectation. With this type of issue, the best person to assist you would be customer care. I am going to ask that you please click here to get in contact with customer care again because we do not have any access to your system through the forums to see what may be causing the problems you are experiencing.
I have experienced the same problem. I paid for Turbotax to e-file my state return as i always have. I received confirmation that my federal return was accepted and is being processed but nothing regarding my state return. In the past - that has always happened at about the same time.
I have contacted my state's Franchise Tax Board and they have no record for my 2020 return. I have contacted Turbotax customer service twice and the customer service representatives are unable to answer my question. They only respond that the federal return was received. That's not the issue!
I don't know what to do and am frustrated that I paid for the e-file service. I have used Turbotax for years with no issues like this but will NOT be using them in the future. In the meantime, I just want to get my state return e-filed since I paid for that.
i did my taxes. the state taxes of NY say i owe 0 and im owed 0. they did the look over and says theres no issue . when i try to file it says that i have to file by mail bc theres an issue that stops it from e filing. however NY state doesnt allow you to file by mail if its prepared electronically. so it needs to b e filed. i went over it numerous times and cant find this issue. needless im at a loss and i need to fix it because i have no choice but to e file.
Looks like the Kansas Information Worksheet is unsupported for e file. therefor forcing us to file thru the mail
I get same issue with NJ partnership return, I file by mail and dispute the charge on my credit card for false advertising.
same issue. along with MULTIPLE problems this year .... won't be using turbo tax ever again.
we got the uninstall reinstall propaganda too. after of course it's our internet connection! AND after it took our payment for e-filing! Which they can't refund until 24 hours so we have to waste more time calling them (10 minute wait) to get that back! Own your bogus software, turbo tax!