Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.
this is not helpful. the link you provided does not connect me to TT customer support - it's simply a bunch of links in this commmunity - please provide an escalation link.
I am not able to download Massachusetts state tax file as well! When I clicked "Download" button, selected the "Massachusetts", then "Next", "Continue", and was presented a blank screen with small button "Close". Nothing happened! I am filing the tax on MacOS.
Tax is due next week, Please help, TurboTax!
Called TurboTax and the customer service is very helpful. The problem got resolved by rebooting my laptop!
Thank you for the update! We are glad the issue was resolved.
@STRONG_ware