What seems slow? The IRS did not begin to process returns until January 27.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
On the IRS site you are also offered the use of an app called IRS2Go
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers
DAM TurboTax site is super slow. Never seen this before... I'm trying to enter in donations and the system is taking forever (3-minutes per record to process) this is unreal!
I have not noticed any slow down in processing time for the online or desktop TurboTax products. The issue my be with your computer. I suggest you try clearing the cache on your computer as follows:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Also, you can try logging into TurboTax using a different browser than you usually use. If you have a another computer, you can try using that computer to log into your TurboTax account as well.
This is incredibly slow. Absolutely unusable this year!
I am paying $ to save my time - that takes 500% more of my time.
I will be looking for alternatives.
Last year did not have that problem.
@igrushka wrote:
This is incredibly slow. Absolutely unusable this year!
I am paying $ to save my time - that takes 500% more of my time.
I will be looking for alternatives.
Last year did not have that problem.
If the website is slow on your end then it is a local problem. It is extremely fast using my system.
It is nothing to do with a local connection. I have a top-notch internet connection and every other website works flawlessly. Please fix your site & databases.
I am having the same problem. The screen kept on spinning.
my internet and computer is fine, I can run FaceTime without problem. TurboTax, please fix your site
You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.
Please see the below FAQ for instructions on how to clear the cache and delete cookies.
Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.
I've tried clearing cookies and cache, and also tried Edge and Chrome browsers.
Same issue - each brokerage upload needs 3 attempts and times out - takes several minutes for each page refresh. Says "Hmm, looks like we hit a slight snag in this section"
This is agonizing. Please suggest if this will be fixed soon, or should i use your downloadable Desktop tool instead. I need to submit taxes soon.
Be sure you have enough memory. If you're using a phone, you might not.
I'm using the Desktop version like I do every year and it is extremely slow to accept keystrokes and move between fields while entering W-2Gs for my inlaws. Taking forever! It is not the internet I disconnected from wifi and wired still same problem. It is not my computer I'm in IT, I have a very fast computer Intel i7, with 16GB of RAM, 1TB SSD etc etc.
I'm having the exact same issue with this year's desktop version. I have hundreds of W2-G forms to enter and they're taking almost 10 minutes a piece to enter, due to how slow it is, so it is actually making this process way more time consuming than it needs to be. Tried a bunch of suggestions, but nothing worked. I assumed it was just an issue with my laptop, so I downloaded it onto my work computer and I am still having the same problem. So it is definitely an issue with TurboTax. No idea what to do.
yes, I am also facing the same, what I observed is they seem to have moved to AWS which's freaking slow. It seems my data is on us-east-2. I think it's an amazon problem that they are throttling turbotax!
Please ASK AWS to FIX IT, I am taking more than a few hours to submit any data!!
I've found that if I switch to forms mode, instead of step-by-step, that I'm able to enter everything quickly that way.
Yeah I have a ton to enter as well and while it takes a while to enter other years, I normally can do 5-10 in the time it takes to do 1 this year... Whoever re-designed this form should be terminated, along with whoever signed off on the QA of this abomination...
This is absolutely insane. I will never use TurboTax again. It's taking me 2 days of entering information and at this speed, another 40+ hours of work. This has never happened so they have done something different to the software. The lapse time is ridiculous!
@MSHINESS I'm not sure why your TurboTax program is working slowly, but in the future it may be advantageous for you to use the desktop version of TurboTax, where everything is on your computer so you don't have much of an issue with internet processing time.
I am using the same browser same computer as last year still not able to efile have been trying for 2 days at various times no luck. Will I be able to do it or should I send them in
This is an old thread that may have outdated information.
Are you getting an error message? What is happening when you try to file? Please respond back here for someone to follow up with the next steps.
i paid for and downloaded turbo tax i cannot get past where you set up info por paying for state files
i cannot enter any thing waiting and waiting all i see is a blue line going rounrand round this was for several hours
Please follow the instructions here to update your Turbo Tax software @davidenneocenti.