I'm not able to e-file my taxes, I keep getting the message. "We need to make one more check." Line G "Enter total assets at end of year" on form 568 is blank and highlighted red, so I enter a value there. Next time I click the button to e-file I get the same error message and form 568 line G is blank again. How do I get out of this loop?
California Form 568 is currently unavailable. It will become available on February 10, 2022.
If you would like additional information regarding California forms, please see California Individual Form Availability. It will display the availability of forms, upcoming release dates, and if the form is supported through E-file.
On the TurboTax Business for Windows table it says form 568 is available. Is this webpage incorrect? https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotaxbusiness_ca_windows_llc.html
The webpage you linked to above says it's for TurboTax Individual Online.
Based on the link above the Form 568 is available. However, there appears to be issues in processing. TurboTax is aware of the issues and working to correct them. Check back often to see if issues has been corrected and you are able to file.
In the meantime, please clear your cookies, cache' and reboot your computer. Sometimes you have been in a loop for a while and this clears the history.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
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Has this issue been resolved yet? I cleared the cookies, cache' and rebooted my computer and it didn't do anything. CA Form 568 Line G keeps clearing and it's still stuck in the check loop as the previous poster mentioned.
Hi TurboTax Employee Specialist! I hope your team is working on solving this problem because I really need to e-file my taxes!
Again this is in reference to TAX YEAR 2021 Business. CA form 568 keeps on asking for my "total assets end of year?" I'm not required to file Schedule L or Schedule M-3. When I enter “0,” it takes me in an endless loop of reviewing. The number is not saving in that field when I put “0.” I can't e-file because of the error. Please HELP!
Please try to delete the zero, leave the field blank and then try again. If that does not work, please comment back.
@Laosgirl522
I took out the zero "0" and left the field blank. It still doesn't work. I click continue to complete the review and the system prompts me to run the review a second time. I run the review again and I get the same message:
Check This Entry
Form 568 p1-4: Question G: Total assets at end of year must be entered for electronic filing.
@erik137 - Have you gotten it to work? I keep on checking for an update and NOTHING yet. Still the same problem.
@MichelleLO - Have you found a work-around or solution? Line G is still highlighted RED. Per your instruction, I left the field blank but Line G is still highlighted RED when I run the review a second time. The error is still there. PLEASE ADVISE!
Hi Employee TurboTax Specialist,
Please let me know what is happening with this issue. It needs to be fixed! I've been using TurboTax Business for Windows for over 10+ years and I have never encountered this kind of problem. Thank-you in advance to any specialist who is looking into this and escalating it so it can be taken care of. I would really appreciate it if someone can get back to me so I know someone is working on this. Thanks again!
Is this issue fixed? It's still happening to me, as well. I did a full update (which did include updates to the California LLC/Partnership files), and that did not fix it. Still deleting the number i put into the field, then telling me it needs to check again, and throws me into a never ending loop.
I need to get these filed, please help! I've used TurboTax for my business for years, and this is the first year I've had this issue. Super frustrating.
Thank you for your help!
Experiencing the same problem with the loop. Turbo tax, please let us know when this will be fixed. An estimated date would be helpful.
Hi Turbotax Team,
I also keep having this exact same issue with Turbotax Business 2021 Desktop software (Windows). There was an update to the software on 2/10/2022 but it did not fix the error - stuck in the endless check loop and Form 568 line G does not take any value. This was never an issue in the prior years, same as with everyone else posting here.
Is this getting fixed? I need to urgently file my taxes for TWO businesses (multi-member LLCs - many people waiting on their K-1 !!!)
For assistance with this issue, please reach out to TurboTax Customer Support.
What is the TurboTax phone number?
Having the same issue, no matter what is in the field on Line G.
I'm having the same issue with the loop for Line G. Did anyone else figure out a solution or how we can finish efiling? Is the only solution sending it in via snail mail?
Called the helpdesk. Was transferred to two people who were both equally stumped. Even did a virtual screen share. Tried deleting the 568 form but it doesn't delete. Uninstalled and reinstalled the program (TT Business Windows 2021) to no avail. One said the looping issue has been added to their debug list but w/no known resolution date. Their only suggestion to file was to print out the entire California state. I don't have a printer so I'm in a bind. Wish I had better news but thought I would share...
I am also having the same issue. Is there a fix/patch coming up soon? I really don't want to print out the entire tax and mail it.
I'm speaking with TT Level 2 support now and they're saying they had no record of this bug. Can everyone that has been having issues please call in and report it so there is more awareness/pressure for TT to fix this ASAP? Thank you!
I got to level 2 support at TT last night, along with what I'd almost call a 3rd level of support, and the final answer was to print it out and mail it, which is super annoying.
The people who helped me were very good, and just as dumbfounded as I was with this issue. So it's not a customer support issue. It's. software bug issue, and it needs to be fixed.
Funny enough, when I printed out the form 568, Line G didn't even print out, because IT IS NOT NEEDED for my return, because I don't require a schedule L.
I'd be happy to talk to a tech person at TT to take them through what I did. I have a theory around where the bug is happening. I think that somehow TT is forcing me into line G because of the assets I claimed for deduction with dilution (computers and equipment). Even though none of these items land under the 1065 4a,b,c,d questions to make a schedule L required, somehow the state form is getting a flag that line G is required (or something like this).
Federal return went through electronically just fine. So, all I can gather is that the Fed form is sending the state a wrong flag, and it feels like it is somehow tied to the asset deduction/dilution worksheet.
Not sure, but that's my running theory. For now, I've printed out the return, and will mail it in priority mail so I can track it, and will hope that TT fixes this bug for next year.
*If you want the fix without reading the rant scroll to the last paragraph.
**If after going through all this and you feel like you might have screwed something up just close Turbo Tax, chose, NO do not want to save the file, and when you open Turbo Tax back up again, it should be back the way it was before you started messing with things.
Ok, so I'm in the same boat. I get stuck on the transmit loop and have really worked through this issue. I've talked to a few TT associates and been escalated to the IT department and equivalent with the same response that many of you have received which is, to Print and Mail. Do not let them tell you that the Form 568 cannot be e-filed. California's Franchise Tax Board (FTB) says that it can. https://www.ftb.ca.gov/tax-pros/efile/efile-for-business.html#:~:text=Accepted%20forms,Income%20Tax%20Return%20(Form%20100)&text=Limited%20Liability%20Company%20Return%20of%20Income%20(Form%20568)
and I've E-filed mine.
Mail it in, is not a very good answer but, it is one work around for the time being while they continue to work out this problem. I've also heard from some associates that the elevated tiered help is trying to say that this is not a TurboTax issue...bull! Indeed it is their issue. After dealing with this for a few weeks I've dug deep enough to give more information than I get from most of the help. Some things to note:
1) For future trouble shooting, start utilizing the Forms tab in the upper right corner of the TT Program in the blue header. Once in, the pane on the left will show all the forms you're using, the first half will show the Federal Return and as you scroll down you will see the State Return and associated forms. Within a form you can right click on most data inputs and choose options to see where it gets that information from "Source Data" or "About" info. Also, it will allow you to Overwrite some data (Be very careful of using this as it can screw up data elsewhere).
Scrolling down to the State Return, all of us in the "Submit Loop" issue, should see a Red Exclamation Mark (These exclamations keep you from e-filing) next to Form 568 pg 1-4, which is were Line G happens to be found. From there you should be able to input the amount for Line G. When you input the amount and hit enter, the Red Exclamation goes away. Yeah, right? Wrong. If you try to go back to "Step by Step" (upper right hand corner where you found Forms) to transmit and file your return, the data will erase again as it has in the past. In-fact I took the time to know that the data erases when you continue from the screen where you check the boxes to mail or e-file the Federal and State Returns.
2) If you look at the Source Data in Forms for Question G, it draws it's data from (Schedule L line 14), from the Federal Return side. The Schedule L is created when you complete the Balance Sheet section on the Federal Return side. Like for many of you, this isn't helpful as I don't have to create a Balance Sheet for my business so no Schedule L (Requirements for needing to create a Balance Sheet: Business make $250k+ or have $1Mil+ in Assets). With no Schedule L won't transmit the data over to Line G on the 568.
This however, gives no reasoning to why when we force the data into Line G, whether through the Step by Step or through the Forms section, it disappears when you go to transmit and file the return or when the loop keeps repeating after you have input the data a hundred times.
Anyway, that was my rant, here is the current Fix to e-file (you might not like it).
In the Step by Step path, go back into the Federal Taxes tab, go to the Balance Sheet tab and select to complete the Balance Sheet after it tells you that you don't have to but you can.
I chose to do "Quick Entry" instead of the Guide Me (I started by going through Guide me and felt like I could screw more things up than to help). The Quick Entry was easy and automatically brought up my Assets, Liabilities and any Depreciation from Prior and Current years and pretty much was correct off the bat so all I had to do was to hit continue and say things in my books look correct (you may need to adjust if you need to but hopefully you won't have to). Once the Balance Sheet says it's balanced, this should fix Question G, Officially. Now click on forms in the upper right corner. Scroll down to your State Return section and see if there are any Red Exclamation Marks. If there aren't any you should be good to file finally! which you can do back in the Step by Step under the File Tab.
If there are Red Exclamations you still need to correct the issues. After creating the Balance Sheet, my Question G was finally fixed but, I had a new exclamation on a different page that was created (568 pg 5-6) where my California Taxable amount was now off by $252; this again was another TT issue as this was $252 of California Adjustments that were showing up in TT elsewhere but, were not showing up on this form, Luckily when I added the missing $252 on this form and labeled it "California Adjustments" it stayed and didn't disappear like our old friend Question G. Once that was corrected and I went back to forms, all Red Exclamation marks were gone and I was able to go and E-File everything. Good Luck to all of you, I know this was a pain in the a$$.
This method in no way releases TT from finding a correct path to fixing this problem for those of us that shouldn't have to complete a Balance Sheet.
*If you want the FIX without reading the rant scroll to the last paragraph. If after doing all this and you feel like you might have screwed something up just close out the program without saving the file, when you open it back up again next time it should be back the way it was before you started messing with things.
Ok, so I'm in the same boat. I get stuck on the transmit loop and have really worked through this issue. I've talked to a few TT associates and been escalated to the IT department and equivalent with the same response that many of you have received which is, to Print and Mail. Do not let them tell you that the Form 568 cannot be e-filed. California's Franchise Tax Board (FTB) says that it can. https://www.ftb.ca.gov/tax-pros/efile/efile-for-business.html#:~:text=Accepted%20forms,Income%20Tax%20Return%20(Form%20100)&text=Limited%20Liability%20Company%20Return%20of%20Income%20(Form%20568)
That you need to mail it in, is not a very good answer but, it is one work around for the time being while they continue to work out this problem. I've also heard from some associates that the elevated help is trying to say that this is not a TurboTax issue...Indeed it is their issue. After dealing with this for a few weeks I've dug deep enough to give more information than I get from most of the help. Some things to note:
1) Start utilizing the Forms tab in the upper right corner of the TT Program in the blue header. The pane on the left will show all the forms your using, the first half will show the Federal Return and as you scroll down you will see the State Return and associated forms. Within a form you can right click on most data inputs and choose options to see where it gets that information from or some form of "About" info. Also, it will allow you to Overwrite some data (Be very careful of using this as it can screw up data elsewhere).
Scrolling down to the State Return, all of us in the "Submit Loop" issue, should see a Red Exclamation Mark (These exclamations keep you from e-filing) next to Form 568 pg 1-4, which is were Line G happens to be found. From there you should be able to input the amount for Line G. When you input the amount and hit enter, the Red Exclamation goes away. Yeah, right? Wrong. If you try to go back to "Step by Step" (upper right hand corner where you found Forms) to transmit and file your return, the data will erase again as it has in the past. In-fact I took the time to know that the data erases when you continue from the screen where you check the boxes to mail or e-file the Federal and State Returns.
2) If you look for the Source data in the forms for Line G, it draws it's data from (Schedule L line 14), from the Federal Return side. The Schedule L is created when you complete the Balance Sheet section on the Federal Return side. Like for many of you, this isn't helpful as I don't have to create a Balance Sheet for my business so no Schedule L (Requirements for needing to create a Balance Sheet: Business make $250k+ or have $1Mil+ in Assets). With no Schedule L won't transmit the data over to Line G on the 568.
This however, gives no reasoning to why when we force the data into Line G, whether through the step by step or through the forms section in a direct input, it disappears when you go to transmit and file the return or when the loop keeps repeating after you have input the data a hundred times.
Anyway, that was my rant, here is the current Fix to e-file (you might not like it).
Go back into the Federal Return, go to the Balance Sheet and select to complete the Balance Sheet.
I chose to do "Quick Entry" instead of the Guide Me (I started by going through Guide me and felt like I could screw more things up than to help). The Quick Entry was easy and automatically brought up my Assets, Liabilities and any Depreciation from Prior and Current years and pretty much was correct off the bat so all I had to do was to hit continue and say things in my books look correct (you may need to adjust if you need to but hopefully you won't have to). Once the Balance Sheet says it's balanced, this should fix Question G. Now click on forms in the upper right corner. Scroll down to your State Return and see if there are any Red Exclamation Marks. If there aren't any you should be good to file finally!
If there are Red Exclamations you still need to correct the issues. I had a new one that showed up on the 568 pg 5-6 where my California Taxable amount was now off by $252 after creating the Balance Sheet; this however was another TT issue as this was $252 of California Adjustments that were showing up in TT elsewhere but, where not showing up on this form, Luckily when I added the missing $252 on this form and labeled it "California Adjustments" it stays and doesn't disappear like our old friend Question G. Once that was corrected and I went back to forms and all Red Exclamation marks are gone, I was able to go and E-File. Good Luck to all of you, I know this was a pain in the a$$.
This method in no way releases TT from finding a correct path to fixing this problem for those of us that shouldn't have to complete a Balance Sheet.