@charnelle03 Your issue is not clear. Did you receive a letter or notice of some sort from the IRS? Did the IRS request more information from you in order to process your tax return? Or are you still just waiting for your refund? There are a lot of delays in processing returns. No one at TurboTax gets any information from the IRS after you file your return, so no one can update you on what the IRS is doing with your refund except for the IRS itself.
You say you purchased MAX. MAX is an add-on feature that can help with certain issues like help if you are audited or if you have identity theft issues. But MAX cannot help you with a delayed refund. A delay in processing your refund can happen for many reasons----a delay does not mean you are being audited. If you are being audited you will receive a letter from the IRS about that.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/00/26700
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:
https://www.irs.gov/refunds
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
