If you changed user names and now have more than one account then to get PDFs of the other returns you need to log in using the other UserID ...
Try these steps to recover your User ID or password:
- Go to our account recovery page.
- Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
- Follow the on-screen instructions.
Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.
- If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.
(If you're looking to access a prior year return, go here.)
Related Information:
Transfer of the prior year info to the next tax year can only be done if you use the same UserID as the prior year ... info cannot be transferred between UserIDs for security reasons.
