What computer do you have and what os? Did you buy the right one, Windows or Mac? Window System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
If you can't install it maybe you can find a friend or family computer to install it on. Or ask for a refund. How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
