Please see: TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN ...

Can someone call me 😂 please?

No one can call you from the user forum.

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electr...

How do I get a refund since my tax return got rejected by the IRS

Why was it rejected

Please call me at [phone number removed]. Thank you. 

Sincere, 

Daniel

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@Daniel Lopez  wrote:

Please call me at [phone number removed]. Thank you. 

 

Sincere, 

Daniel Lopez 

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READ the answer on this thread directly above your post.

This is David at [email address removed] why was my filing rejected

@Roxy 2121 

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electr...

Hello Holly,

I just Downloaded the application turbotax Deluxe 2019 and my computer is asking to get the updated version.

Where can I get the updated version?

You have to go up to the tool bar and click to get updates yourself.

Hello I keep getting my federal return is rejected due to EIC.  I have been retired since 2008 and have no children.  It stated I don't have to file a State return.  What is happening here.  I need help!!!

I don't want a code via email. I want a text message

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@Denise Streck wrote:

I don't want a code via email. I want a text message

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If you are referring to a verification code that can only be sent to an email address.

See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

Why can't I get this code on my phone?

We're required by the IRS to verify your email before you e-file.