dakota95
New Member

why do I need activation code *again*

I'm trying to access my file in TT 2019. Every time I try I get we must activate TT.

I did that when I installed used it to file me federal & state 2019 taxes.

I don't have the original box-cd that came with TT 2019 inside.

Is there a way to get around this?

 

Bubba1481
New Member

Get your taxes done using TurboTax

I have never had to reenter my activation code before. I have been using turbotax for more than 30 years

 

Get your taxes done using TurboTax


@Bubba1481 wrote:

I have never had to reenter my activation code before. I have been using turbotax for more than 30 years

 


Because it is new this year since so many computers do not have CD drives anymore and customers want downloads instead.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Get your taxes done using TurboTax

Fix the **bleep** software. I am not going to buy the product if we need to activate it each time we get on. Then the solutions suggested are also very annoying. I don't have to do any of this to do with any other software. Life is hard enough. Don't add to it Intuit.

Lancair
Returning Member

Get your taxes done using TurboTax

Now ir=t seems I have used the activation too many times. I have exceeded the allowable activations? NOW WHAT? And your 4 or 5 step fix is not only annoying it doesn't work on my computer. Turbotax 202 is fine. It is 2019 I am having trouble with

 

AkinaLO
Expert Alumni

Get your taxes done using TurboTax

Please follow these instructions to contact a specialist that can send you a push installation download.

You will need to fill out some information first. 

https://ttlc.intuit.com/replies/4259363 

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Lancair
Returning Member

Get your taxes done using TurboTax

I don't see a way to contact the specialist for the push fix you mentioned. How do I contact them?

 

Thanks, Doug

MichelleLO
Expert Alumni

Get your taxes done using TurboTax

@Lancair To contact TurboTax Customer Support for assistance with your download issue, please see What is the TurboTax phone number? 

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Get your taxes done using TurboTax

Hell yes wasting my time 

rgrier
New Member

Get your taxes done using TurboTax

This happens to me ONLY when I have an external drive attached to my computer.  When I disconnect the external drive, I don't have the problem.  If you have any external drives connect, you can try removing them while you boot TurboTax.  Good luck!

jiezhu
New Member

Get your taxes done using TurboTax

you rock!

bendanail
New Member

Get your taxes done using TurboTax

Removing ALL external drives while starting program works for me, thanks!  This included thumb drives. 

Get your taxes done using TurboTax

Yeah this is a PITA!

Get your taxes done using TurboTax

Removing the external hard drive was EXACTLY the fix! Thank you! Would be nice for TurboTax to fix this bug. I purposely keep my tax files backed up to the external drive, but I do have the main copy on my PC that didn't move.  I have TurboTax 2020 (cd version from Costco) this happened on. I also have used TurboTax CD version for 15+ years without this issue ever happening before.