If you buy the CD you can also download the program. Did you use the instructions in the box? Or somehow people have ended up using the online web version instead of downloading the Desktop program. If you used the online version you can download the .tax2019 data file without paying and continue in your Desktop program.
There should be a card in the CD case that says how to download it and you will need the 14 digit code from it to enter.
How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
OR Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
