There is this error about it loading as Basic
https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-cd-download-launches-as-basic-and-gi...
otherwise, Contact Customer Service 5am-9pm Pacific Time Monday - Friday https://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
