I said I wasn't ready to file my New York State taxes yet so it went to mail, and now iI want to change it to e-file, but I can't get into the system to do that.

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@ newyorker wrote:

I said I wasn't ready to file my New York State taxes yet so it went to mail, and now iI want to change it to e-file, but I can't get into the system to do that.

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Does TurboTax think you were going to file by printing and mailing, so your return is closed, but you haven't actually mailed anything?  And are you asking how to change filing methods for your unfiled return?

If you haven't actually filed at all, you can open the return back up and change the filing method.

• Log into your account, and at the Tax Home or in the section "Your Tax Returns & Documents" for 2019, look for a link "Add a State."
• Click on "Add a State."  (That doesn't really add one; that's just to open the return.)
• Once the return is open, go through the REVIEW section to be sure everything is still in order.
• Then go to the FILE section and change the filing method to efile.
• Then continue on answering all the remaining screens and at the final step click a big orange button "Transmit Returns Now."

Or is your problem something else?  See the ADDENDUM in my next comment which follows this one.

@ newyorker 

ADDENDUM:

In addition to the info I left you above, you didn't mention anything about the Federal return.  Has it been filed already, and was it efiled or printed, signed, dated, and mailed?

If you mailed the Federal return, then you cannot efile the state return.  It would also have to be printed, signed, dated, and mailed.

If you have efiled the Federal return first separately, has it been accepted?  You cannot efile a state return separately until the efiled Federal return has been accepted.

If you haven't yet filed the Federal return at all, you can efile both the Federal and state returns at the same time.

Can I do a paper file through turbo tax

@lisagalinis If you want to file by mail instead of e-filing, you can do that.  The fees are the same for using TurboTax whether you e-file or mail it in an envelope.  And just so you know----mailed returns take much longer to be processed.

How to mail a return from the Online version

https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Where to mail federal paper returns

https://www.irs.gov/uac/where-to-file-paper-tax-returns-with-or-without-a-payment

Need to change to paper file taxes