Refer to the TurboTax Help articles Troubleshoot TurboTax for Windows downloading issues, Troubleshoot installation and running TurboTax for Windows, How do I install and activate my TurboTax Desktop product?, to see if there are any helpful actions you haven’t tried yet.
You might need to contact Customer Service.
Here is a link: Turbo Tax Customer Service
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
