Is that an iPad or a full Mac computer? You can't install Turbo Tax on an iPad or mobile device. You need a full Windows or Mac computer. Oh you bought the Windows download? You need a windows computer.
Window System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
If you can't find a computer to install it then call in for a refund.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
