Please see the following for facts related to the payments as processed by the IRS.
The IRS is updating this website frequently and they may issue more guidance in the future about what to do if you do not have your stimulus check anymore.
Turbotax should help those who do not receive 21 days after posted by IRS
TT is a DIY income tax program and has no ability or responsibility to assist you to get a refund or stimulus payment.
The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds.
IRS processing time and refund status
The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.
Also, be aware, the IRS operations are limited during the Covid-19 pandemic. Attached is a link with more information as to what departments are available to contact at the moment.