Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Feb 3, 2022 3:53:32 PM

Why has my return (with Form 8396) said I could file on 2/3/22 for the last 2 weeks and now on 2/3, it says I can't file until 2/17/22?

1 30 2658
1 Best answer
Level 1
Feb 10, 2022 9:10:55 AM

So I just spoke with a support person at turbotax.  Apparently they are aware that the form is available from the IRS, and that it "should" be available with them.  I was told this was a software developer issue, and that the developers are having an issue getting this form to work with TurboTax.  The currently projected date of 3/3/22 is a placeholder, and the form will be made available as soon as they get it fixed.

 

First year for me using this form, so I assume its my fault.  Sorry everyone 🙂

24 Replies
Level 15
Feb 3, 2022 4:06:42 PM

The 8936 is now ready but what else is listed in the REVIEW tab that is not ? 

Level 2
Feb 3, 2022 4:25:47 PM

It says this:

 

Federal Forms                                       Available to File

Form 8396                

Mortgage Interest Credit                         2/17/2022

 

Form 8396 is for the Interest Credit.

Expert Alumni
Feb 3, 2022 4:39:55 PM

it depends. To clarify, this Turbo Tax link states that this is available 12/10.

Level 2
Feb 3, 2022 4:42:44 PM

Right, but like I said, as recently as yesterday it still said 2/3 (on that link included) and now it has switched.

Level 15
Feb 3, 2022 4:46:21 PM

The 8936 is ready not ... but the 8396 is not ...  see the chart here ... dates always subject to change...

 

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_windows_individual.html

Level 1
Feb 6, 2022 9:23:31 PM

Why is there a delay for

this form? 

New Member
Feb 7, 2022 7:20:32 AM

I have never had this problem and this year the date keeps getting pushed back. My now show it will be available on 03/03/2022. I don't understand why there is an issue with this form. 

Level 2
Feb 7, 2022 7:23:10 AM

Same.  I have had the credit for 9 years now and always file either end of January or beginning of February and have never had any issues until this year.

Level 1
Feb 7, 2022 7:36:31 AM

When I enTer my mcc information it does not change my refund amount. Do I still have to file it? 

Level 15
Feb 7, 2022 7:39:33 AM

Credits are optional and not required.  

Intuit Alumni
Feb 7, 2022 7:55:56 AM

In this public forum, we are provided with form availability information but not an explanation as to why the form is not available or why the date has changed. For more specific information about the form's status, it would be necessary to contact Customer Support.

What is the TurboTax phone number?

@Missymarie

@tjohn84

@alxs00

Level 2
Feb 7, 2022 12:51:49 PM

This is so frustrating. First it said it would be available on 2/10.......... now its saying 3/3. Is this only for turbo tax and not other tax preparation softwares?

Level 2
Feb 7, 2022 1:29:55 PM

I wanted to know the same thing. There’s really not an explanation for why it is not available. Like others have said, it previously showed it would be available on 2/10 and then the date switched to 3/3 when checking on it today. Seems like a long time to wait. It has never been like this in years past. Furthermore, the form is on the IRS website so why is it not available to be used to file with Turbo Tax. It would be nice to get a clear cut answer and not just a general link that provides different dates forms are available as per Turbo Tax. What’s the hold up with this form. Please clarify and give a definitive answer. 

Level 1
Feb 7, 2022 2:19:58 PM

I have the same issue, I already paid and now I'm stuck.

New Member
Feb 7, 2022 6:27:36 PM

Yea last week it said it would be available on 2/10 and now its pushed back to 3/3. No idea why this is a thing. Never had this problem before 

Returning Member
Feb 8, 2022 7:36:59 AM

Customer service told me that the e-file form is not ready from the IRS. I am unable to locate any information to verify or dispute this. It is super frustrating. 

Level 2
Feb 8, 2022 7:44:17 AM

https://www.hrblock.com/tax-software/updates-back-editions/fed[product key removed]able.html

 

8396 is available for efile on HRBlock.  Why is TurboTax so far behind on this?  

 

*Edit* they messed up the link when I posted, but you can find it on their site if you want.

Level 2
Feb 8, 2022 7:54:18 AM

When I go to a different Tax preparer website (H&R Block), it shows the most current form is available. Maybe better off just filing with them since the Turbo Tax people seem to be no help with the issue whatsoever. 

New Member
Feb 9, 2022 5:56:52 AM

Super frustrating that this date keeps changing! The irs says it’s available to efile!!

Level 1
Feb 10, 2022 7:37:43 AM

Mine was pushed out to 03/03/22 too, after originally saying 02/10/22. I was on the phone with TurboTax and they said IRS hasn't made 8396 available yet. I went on IRS.gov and the form they have there is the 2021 version. Is HR Block using that one, or do they have the 2022? Will the IRS accept the 2021 version?

Level 1
Feb 10, 2022 8:22:14 AM

Me too! I already paid—can we request a refund since we cannot file?? This is BS. 

Level 2
Feb 10, 2022 8:29:37 AM

It’s actually supposed to be the 2021 form since it’s for 2021 taxes, so the IRS does have the form and other tax preparer companies already have it available to file too so it seems like the issue lies with Turbo Tax. I’m hoping they can get it fixed before March 3. 

Level 1
Feb 10, 2022 9:10:55 AM

So I just spoke with a support person at turbotax.  Apparently they are aware that the form is available from the IRS, and that it "should" be available with them.  I was told this was a software developer issue, and that the developers are having an issue getting this form to work with TurboTax.  The currently projected date of 3/3/22 is a placeholder, and the form will be made available as soon as they get it fixed.

 

First year for me using this form, so I assume its my fault.  Sorry everyone 🙂

Level 1
Feb 10, 2022 6:14:22 PM

Shows 2/17 now, hopefully it stays.