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New Member
posted Jun 23, 2019 4:51:33 PM

What can I do about going through turbo tax deluxe on March 6th and they did not enter all the imfo I gave before sending it to IRS. Still no refund . Under review?

Was told I had to use turbo deluxe for my efile $99.00 + $29.00 for state. I had 2 employers and unemployment. Gave All info. Names, addresses, employer id #s, wages taxes taken, and they didn't put it through to IRS correctly, didn't put one of the employees info at all. It's excepted on March 6, it has been in review since. I'm in financial hardship, have no income at all and need my tax return. Can I get a lawyer to go after Turbo tax for this?

0 2 464
2 Replies
New Member
Jun 23, 2019 4:55:36 PM

Also they tried deducting payment from my bank 2xs for using deluxe, and has put me $59.00 negative in my account because of it and thier screw up

Level 15
Jun 28, 2019 4:33:11 AM

shelbel1970 

If your Federal refund was delayed at the IRS, and TurboTax debited your bank account for payment of the product fees and resulted in a non-sufficient funds fee, there is an appeals process in regards to any debit overdraft fee.

 

You can speak to someone at TurboTax Support for assistance.  Here's how:

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.


FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

As for checking on the Federal refund, you'll need to phone the IRS to inquire about the delay:

 

Here's how to reach a live agent at the IRS:

800-829-1040 (7AM-7 PM local time)

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It might transfer you to an agent at that point.   If it doesn't, it may ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then you'll get another menu.  Choose 2 for "personal" then you should be transferred, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

 

If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate Service for your area.   They are especially prone to help if you have a hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html