Unable to open 2018 and 2017 tax returns help

Follow the instructions in the FAQ below to access prior year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/27010

I used Turbo Tax in 2018 and 2019 but can not see comparison 

Follow these steps to view the comparison worksheets.

•  Login to your TurboTax account, Click on "Tax Home" (left side of the screen).
•  Scroll down to Your tax returns & documents, Click on "Show"
•  Click on "Add a state" (You are not really adding a state; This just allows you to open your return.)
•  Click on "Tax Tools" and then "Print Center" (left side of the screen).
•  Check boxes next to "federal and state returns".
•  Click on "Print all forms and worksheets".
•  Scroll through the pdf. You'll see the 5-year history first. Continue to scroll to find the 2-year comparison before the Tax Summary page

 How do I get a copy of a return I addfiled this year ...