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New Member
posted Feb 20, 2025 12:07:04 PM

Turbo Tax refusing to refund me despite not filing with them

I was charged around $88 by TurboTax for the Deluxe version and the state filing fee, not realizing they would charge me immediately. After deciding to file with FreeTaxUSA since it was more affordable, I found out that TurboTax is refusing to refund the $88, even though I didn’t use their service. Customer support has been completely unhelpful, and when I disputed the charge with my bank, they said there was nothing they could do, as TurboTax is insisting it was a valid charge. I will never use TurboTax again, and now I'm out $88 for a service I never even used.

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3 Replies
Expert Alumni
Feb 21, 2025 1:07:05 PM

For billing issues, you will need to contact TurboTax customer support.  Please see How do I contact TurboTax?


 

New Member
Feb 21, 2025 2:01:54 PM

I have contacted.. I was told that there was nothing they could do.

Level 9
Feb 21, 2025 2:10:30 PM

The fee is for preparing your tax return.  Efiling is free for federal and $20 or $25 for state for the desktop edition.  There is no refund if you prepare the return, pay the fees and then do not file.