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Returning Member
posted Feb 27, 2024 9:10:57 AM

Trying to amend stock sale income but white page

Hi community

I forgot to file my RSU sale in my 2023 tax after file to IRS, so I want to amend it using Turbotax Premier Mac. When I was trying to amend my 1099B, it always shows up a white page with nothing. Does anyone know how to fix it? My return has been accepted by IRS and I have received my refund. Thanks for help!

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5 Replies
Expert Alumni
Mar 6, 2024 9:44:03 AM

Are you still experiencing this problem?

 

Make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Returning Member
Mar 6, 2024 10:16:44 PM

Update does not help.

Expert Alumni
Mar 8, 2024 7:34:51 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

New Member
Jan 21, 2025 3:27:57 PM

Has this problem been resolved?

I am encountering this exact problem.

Please advise.

Thanks.

Returning Member
Jan 21, 2025 9:51:07 PM

Solved by help from TurboTax customer service. I called them and shared screen. They helped me solve this.