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Level 2
posted Apr 7, 2021 1:06:04 AM

Transcript says return not received

Filed with turbotax electronically on 2/13. It’s not a paper return.

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1 Replies
Expert Alumni
Apr 7, 2021 7:06:44 AM

You may need to contact TurboTax for an explanation if your TurboTax account is showing the return as accepted (received) but the IRS does not show record of it. See: What is the TurboTax phone number? for contact options.

 

Otherwise, contact the IRS. 

 

To contact the IRS, call 1-800-829-1040 and they are open Monday through Friday, 7 AM to 7 PM. For more contact resources, see IRS Let Us Help YouTo create or view your account, see: IRS View Your Tax Account.

 

For more information, see: 

My return is accepted but still not approved. Is there a problem? Should I be worried?

Why do some refunds take longer than others?