My federal and state tax return on turbo tax says accepted but when I go to the IRS website it says my information is pending but it’s been pending for 21 days now. I tried calling them but I get no answer because of a high call volume and was wondering what’s the issue or if anyone else has the same problem.
The IRS does not use the term "pending"---- it will typically say your return is being "processed." 21 days is not a promise from TurboTax or from the IRS, although it is an average amount of time. Some returns take longer.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved