If there is some other issue preventing you from getting into your return, please reply to this thread with a little more detail and we will assist you.
zajkit
Level 1
Apr 16, 2020 1:41:50 PM
I cannot get back in my 2019 taxes to complete putting in info. I go in and they say they have saved my info. Then when I sign in it tells me to download a browser. I downloaded Google Chrome and cannot get past that
AkinaLO
Intuit Alumni
Apr 16, 2020 2:20:35 PM
Please clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser.
Here are two articles below that will show you how to clear your cache and delete cookies.