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New Member
posted Mar 17, 2020 1:58:41 PM

So my return has been accepted and the IRS told me that turbo tax has my refund. Why has it not bee. Deposited into my bank. It's not even pending and my bank told me get ahold of turbo tax, but I jus

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1 Best answer
Level 15
Mar 17, 2020 2:05:59 PM

TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

If you had your TurboTax fees deducted from your Federal Refund, your refund first goes to the bank that handles the transaction.  It does not come to TurboTax.

 

When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT).

3 Replies
Level 15
Mar 17, 2020 2:05:59 PM

TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

If you had your TurboTax fees deducted from your Federal Refund, your refund first goes to the bank that handles the transaction.  It does not come to TurboTax.

 

When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT).

New Member
Feb 15, 2022 3:28:36 PM

I need to speak to a real human irs said for me to speak to you regarding my taxes

Intuit Alumni
Feb 15, 2022 3:46:38 PM

Please contact Customer Support by clicking here.  Also, for assistance with tracking your return please click here.